After Sales / AFTER SALES

ALD Group Limited

Considerate after-sales service

The use of products in the process, there are any questions, you can contact your customer service, ALD to provide you with one-on-one throughout the after-sales service. You can contact the customer service department at +86 755 2911 1829 via the Internet or by calling the official ALD toll-free number: +86 755 2911 1829. ALD Three Guarantees Standard Out-of-box Service:

ALD electronic cigarette 7 free return cigarettes quality problems 100 days free of charge renewal

Warranty outside the quality problems, ALD China to charge the cost of maintenance costs.

ALD products sold are implemented three packs of policy, please customers to keep a good certificate to ensure that we better serve you. In addition to the company's customers enjoy the state "Three Guarantees", but also have ALD commitment to additional warranty commitments. You can shop here with more confidence.

Warranty details

First, the purchase of goods on this site, since the date of purchase (subject to the arrival of registration) within 7 days of performance problems, you can choose to return, replacement or repair.

After receiving your product, our company will issue the goods sent to manufacturers special service center testing;

After the test report, such as non-human damage is the quality of the product itself, the company will promptly according to your request for a refund, for or repair. If the test results are fault-free or caused by human factors failure, our company will promptly notify you and consult your advice.

Second, the company purchased the goods, since the date of purchase (subject to arrival registration) within 15 days of performance problems, you can choose replacement or repair. (15 days return to enjoy the goods without reason, according to "15 days Returns without reason" for)

After receiving your product, our company will issue the goods sent to manufacturers special service center testing;

After the test report, such as non-human damage is the quality of the product itself, the company will promptly according to your request for a refund, for or repair. If the test results are fault-free or caused by human factors failure, our company will promptly notify you and consult your advice.

Third, the purchase of goods in the Company, in addition to consumables, since the date of purchase (subject to the arrival of registration) within one year of non-human damage to the quality of the company's commitment to free warranty. After receiving your product, our company will issue the goods sent to manufacturers special service center testing;

After the test report, such as non-human damage is the quality of the product itself, the company will promptly according to your request for a refund, for or repair. If the test results are fault-free or caused by human factors failure, our company will promptly notify you and consult your advice.

First, the human caused the failure, the Company will take charge maintenance, including:

Charge maintenance:

The product is privately opened or any part of which was replaced; Goods inside the bar code is not clear, can not be successfully judged; There is water, fragmentation, damage or corrosion and so on;

After the warranty period of goods.

Second, meet the following conditions, you can request a replacement: Customers in the face of the goods received in front of unpacking inspection in front of the deliveryman, found the goods of quality problems

The actual receipt of the goods described on the website and a great discrepancy Exchange process: the customer personally asked the delivery staff to return the goods, and then contact us. We will be in a working day for you to re-delivery of goods arrival time delay.

Third, meet the following conditions, you can request a return: Within two days after receipt of the goods by the customer, Found that the goods have obvious manufacturing defects Goods after a replacement but there are still quality problems Due to human causes more than we promise to arrive three days did not receive the goods

Return process: Customers within two days after receipt of the goods to contact us, we will in two working days through bank transfer to your money back. In the following circumstances we have the right to refuse the customer's return policy requirements:

The goods appear damaged, but not on the spot when the goods delivery staff replacement

Returns over the return period requirements Returned goods incomplete or damaged appearance The customer shipping document is missing or incomplete The product is not available The goods themselves do not exist quality problems

Note: The above "ALD series" reserves the final interpretation.


ADD:ALD Building, No.2 Industrial 3rd Rd., Shixin Community, Shiyan Town, Baoan District, Shenzhen 518108, China.

Tel: +86 755 2911 1829


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